IT Support Technician, Journeyman

USfalcon • Colorado Springs, CO

7d • Onsite

About The Position

This role is integral to ensuring the operational readiness of IT systems supporting national security. You’ll provide hands-on technical support, troubleshooting software, hardware, and network issues, and directly contribute to maintaining system uptime and reliability.

Requirements

• Minimum of 2 years of IT technical support and computer maintenance.
• CompTia Security + with CE
• TS/SCI CLEARANCE

Nice To Haves

• Associate’s degree is preferred; Additional years of experience may be used in lieu of education.

Responsibilities

• Operate and maintain networked and standalone systems across Unclassified, Secret, and Top Secret-SCI levels.
• Troubleshoot, resolve, and track IT-related issues through a government-provided trouble ticket system.
• Support Tier I, II, and III help desk functions, ensuring timely resolution of all IT-related inquiries.
• Coordinate with third-party vendors and internal teams to isolate and resolve system faults.
• Manage user accounts for both classified and unclassified networks, including account creation, deletion, and maintenance.
• Ensure compliance with network procedures for provisioning and de-provisioning access on NIPRNet.
• Maintain and process User Access Request forms in accordance with established guidelines.
• Perform installations, configurations, and troubleshooting for Windows and Apple PCs, network printers, and software.
• Plan and execute technical refreshes of networked systems, ensuring smooth transitions and continued functionality.
• Provide technical support for applications and hardware used within the facility, ensuring systems remain operational at all times.
• Act as the first line of customer support, providing timely responses to walk-up, phone, and email inquiries.
• Track communication system outages, assign ticket numbers, and maintain a historical record of problem resolutions.
• Facilitate the scheduling and coordination of VTCs (Video Teleconferences) and other technical services.
• Execute additional duties as assigned, with flexibility during National Exercises.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• EAP
• parental leave
• pet insurance
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree