IT Support Technician IV - Omaha
Ho-Chunk, Inc.•Omaha, NE
•Onsite
About The Position
The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV systems across the Omaha property. This role ensures optimal performance of corporate hardware and software by installing, configuring, troubleshooting, and upgrading systems. The technician also provides end-user support, training, and technical guidance to maintain seamless daily operations.
Requirements
- Must be 21 years of age or older.
- High school diploma.
- Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
- One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
- Strong English communication skills (written and verbal).
- Previous experience in a casino setting.
- Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.
Nice To Haves
- Microsoft, Cisco, CompTIA A+, or Network+ certification.
Responsibilities
- Support and uphold the Mission, Vision, and NATIVE Values of WarHorse Gaming
- Assist in business continuity and disaster recovery planning; respond to system emergencies as needed
- Install, configure, test, monitor, and troubleshoot: End-user devices, Network hardware, Printers and scanners, Audio/Visual (AV) systems, Related software applications
- Diagnose and resolve complex IT and hardware issues; coordinate off-site repairs when necessary
- Provide AV support and communicate with third-party vendors as needed
- Deliver hands-on training and technical support to staff on system usage and equipment operation
- Maintain accurate inventory of IT assets, including servers, routers, switches, monitors, and peripherals
- Document all hardware installations, failures, repairs, and removals
- Track and manage IT equipment contracts and vendor services
- Respond promptly to support requests via phone, email, and ticketing systems
- Perform additional duties as assigned
Benefits
- Competitive salary (based on experience)
- Federal Employees Medical Coverage
- Full insurance coverage offerings
- 401(k) with immediate vesting & company match
- Quarterly incentive program
- Paid vacation, holidays & sick time
- Discounted meal program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
