IT Support Technician II

Jabil•Memphis, TN

3d•Onsite

About The Position

In this role as an IT Support Technician, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations. Location: On-site - Byhalia, MS and Memphis, TN facilities Shifts: 2nd, 3rd, and Weekend

Requirements

High School diploma and 5-8 years of experience, or equivalent combination of education and experience
Active Directory experience
Experience troubleshooting network issues, VLAN's and VPNs
Experience imaging new computer systems
Experience with factory-floor shared devices - label printers & RF scanners
Knowledge of Microsoft applications and utilities
Strong customer service and communication skills (verbal and written)
Service-oriented attitude with sense of urgency
Ability to work independently and prioritize based on business impact
Time management and analytical troubleshooting skills
Ability to understand basic network and system architecture
Willingness to provide on-call support and adapt to startup demands

Nice To Haves

A+ certification desired
Experience supporting manufacturing, factory floor, or warehouse IT
Hands-on experience with new site deployments, refreshes, or large-scale rollouts

Responsibilities

Load and verify software packages
Troubleshoot and resolve end-user issues
Install and configure PCs and peripherals
Resolve site-level incident management requests
Populate Knowledge Database and Configuration Management Database where appropriate
Emphasize management of queues and adherence to SLAs and KPIs
Install and configure PCs (imaging)
Troubleshoot basic issues with scanners (MES / SAP RF)
Provide phone-based or remote support for offsite users
Purchase software and hardware via PO process
Administer user accounts using Active Directory
Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
Provide maintenance and support of Audio/Visual equipment
Perform baseline support for standard IT applications
Monitor Service Desk queues and resolve tickets in a timely manner
Install, identify, and repair hardware and peripheral components
Simulate or recreate user issues to resolve operating difficulties
Maintain inventory of computer parts and logs of repairs
Provide training and technical assistance to users
Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online
Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones
Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
Participate in the exchange of ideas and information within the department
Ask questions and encourage input from team members
Provide regular updates to appropriate managers
Identify creative ways to reduce cost and improve efficiency
Drive continuous improvement through trend analysis and metrics
Ensure procedures and work instructions are efficient and not redundant
Demonstrate strong customer service and sense of urgency
Maintain discretion and confidentiality of IT systems and data
Understand and embrace business and IT strategic direction
Follow all corporate, regional, and site security, safety, and health policies