IT Support Technician II

NFM • Cedar Park, TX

3d

About The Position

As NFM’s I.T. Support Technician II you will deliver excellent customer service to our retail store-level and home office staff and mentor I.T. Support Technician I staff while providing technical support for all hardware, software and applications problems. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

• Associate’s degree in Information Systems or PC/computer diagnosis and repair or equivalent experience
• 2 years’ experience with communications devices and computer related hardware; installation, diagnosis and repair
• Working toward Comp TIA A+ Certification
• Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignments
• Ability to work night, weekend and/or early morning hours based on business needs.

Nice To Haves

• Net+ Certification is preferred
• ServiceNow experience preferred
• Knowledge or experience in administering Citrix XenDesktop/XenApp, IGEL Thin Clients preferred
• Experience in supporting Windows and Apple products in an enterprise is a plus

Responsibilities

• Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications
• Determine why equipment is not working by analyzing the situation and performing repairs
• Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed
• Share status of open issues with Manager, Solution Center and staff
• Move and install equipment within a mutually agreed upon time and assess to ensue it’s fully operational

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree