IT Support Technician

Versova•Des Moines, IA

6h•$58,720 - $73,400•Onsite

About The Position

The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Requirements

Associate's degree in Information Technology, Computer Science, or related field (equivalent experience)
3+ years of relevant experience in IT technical support
Proficiency in computer hardware, software, and networking systems
Excellent problem-solving and analytical skills
Excellent communication and customer service abilities
Knowledge of IT security best practices

Nice To Haves

Bachelors Degree in Information Technology, Computer Science, or related field
Experience in agricultural or egg industry-specific software
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
Familiarity with mobile device management and VoIP systems

Responsibilities

Performs overall information systems planning, implementation, and administration in a variety of IT functional areas
Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks
Manage and maintain technology inventory
Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes
Implement and monitor security measures
Set up, manage, and audit user accounts and permissions
Perform regular system updates and maintenance
Assist in technology disposal and data security
Collaborate with the IT team on projects and improvements
Other duties as assigned