IT Support Technician II
About The Position
The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. Collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures. Log into phone system and is ready to receive calls. Ensure prompt answering of calls presented to technician in the phone system. Assist in the development of IT policies, procedures, and service goals.
Requirements
- Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.
- Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
Responsibilities
- Provide technical support and assistance to departments, faculty, staff, and students with basic hardware and some software support and maintenance.
- Specialize in hardware and software relevant to the department or unit.
- Collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.
- Log into phone system and be ready to receive calls.
- Ensure prompt answering of calls presented to the technician in the phone system.
- Assist in the development of IT policies, procedures, and service goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
