IT Support Technician I

AAON, Inc. • Memphis, TN

1d • Hybrid

About The Position

The IT Support Technician I provides first-level technical support to internal users across AAON’s departments. This role is responsible for diagnosing and resolving basic hardware, software, and network issues to ensure the smooth operation of daily IT functions. The technician will assist with installations, maintenance, and user account management. This position is ideal for individuals with strong troubleshooting skills and a customer-focused approach to IT support.

Requirements

• High School Diploma or equivalent.
• Advanced proficiency in all MS Office programs.
• Strong technical troubleshooting and basic programming skills.
• Analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively.
• High attention to detail and strong organizational skills.
• Demonstrated ability to manage multiple tasks effectively.

Nice To Haves

• Associate or Technical degree in Computer Science, Digital Programs, or a related field preferred.
• 1 year of experience in a service-oriented call center preferred.
• Certifications in Python, JavaScript, or C++ are a plus.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Troubleshoot and resolve hardware, software, printer, audio/visual, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management, including password resets and access permissions.
• Perform routine maintenance tasks such as system updates, backups, and antivirus scans.
• Document support activities, solutions, and procedures for future reference.
• Collaborate with other IT team members to ensure smooth operations of IT systems.
• Participate in IT projects and initiatives as assigned.
• Participate in an on-call rotation to respond to user issues outside of regular hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED