IT Support Technician I - Late Shift
About The Position
We are seeking a dedicated IT Support Technician to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a strong blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. Responsibilities include diagnosing and troubleshooting organizational software, hardware, and mobile devices. This Onsite position follows a set overnight schedule of Thursday, Friday, and Saturday, working 12.5-hour shifts from 6:30 PM to 7:30 AM. The role may be assigned to any Atlantic Health facility, and hours may be adjusted at the discretion of Information Technology Management as necessary to ensure 24/7 customer support.
Requirements
- Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware
- Basic understanding application, and end user workflows
- Strong communication skills
- Analytical abilities and decisiveness
Nice To Haves
- Diagnosing and troubleshooting organizational software, hardware, and mobile devices
- Providing exceptional technical support within our healthcare organization
- Possess a strong blend of technical expertise and soft skills
- Ensuring a secure and efficient IT environment while delivering excellent customer service
Responsibilities
- Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
- Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware
- Collaborate with other members of the IT team to develop and implement new technologies
- Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
- Ensure data security and compliance with healthcare regulations
- Basic understanding application, and end user workflows
- Strong communication skills
- Analytical abilities and decisiveness
- Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
- Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
- Responsible for partnering with the business units supported to understand the business impact of support issues
- Restoration and migration of user data
- Video Conference room equipment support and meeting support
- After-hours support requirements
- Train end users on technology best practices
- Respond to all email, phone calls and service assignments in a timely manner
- Responsible for owning and supporting various applications in the CMDB
- Responsible for managing assets information, validation and conducting audits in the CMDB
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
