IT SUPPORT TECHNICIAN I

City of Thomasville • Thomasville, GA

11d • Onsite

About The Position

Provide 1st level technical support to end users for the diagnosis and resolution of hardware and software-related issues within the City of Thomasville and other supported cities/organizations. Responsible for all client-side line of business applications.

Requirements

• High school diploma or equivalent required.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.
• Ability to communicate effectively with both internal and external customers.
• Strong oral and written communication skills.

Responsibilities

• Provide 1st level technical support and resolution for computer problems related to hardware/software, applications, peripherals, and data connections.
• Responsible for all 1st level support for client-side line of business applications.
• Utilize ManageEngine ServiceDesk to log all support issues.
• Troubleshoot, analyze, and resolve desktop computer and printer problems; correct and report any anomalies.
• Assist in the analysis of new software/hardware.
• Assist in installing and coordinating the installation of PCs, workstation operating systems, and application software.
• Assist in maintaining computers and related equipment in the computer lab.
• Install, relocate, and perform operational checks on computer equipment.
• Conduct yearly inventory of all network-attached client devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED