IT Support Tech, Senior
About The Position
Mister Car Wash is seeking a Senior IT Support Technician to join their Headquarters team. This role is crucial for providing high-level technical support, mentoring junior staff, and ensuring the stability of IT systems and infrastructure. The position requires advanced troubleshooting skills, expertise in system configuration, and strong collaboration across departments. It serves as a primary escalation point for technical issues and contributes to process improvements, documentation, and project execution. The Senior Technician will work autonomously with a proactive service mindset, supporting both remote and onsite environments.
Requirements
- High school diploma or GED required.
- Minimum 5+ years in IT support or technical service roles.
- Experience across Windows, macOS, mobile platforms, and help desk systems.
- Proven ability to lead issue resolution independently and guide others.
- CompTIA A +/CompTIA Data Sys/CompTIA Network + or Comparable certifications.
- Advanced troubleshooting across hardware, software, and network layers.
- Ability to work independently while mentoring junior colleagues.
- Excellent written and verbal communication for technical and non-technical audiences.
- Strong time management and organizational skills in dynamic environments.
- Dedication to continuous learning and process improvement.
Nice To Haves
- Bachelors’ degree or higher in IT or a related field preferred.
Responsibilities
- Provide Tier 2–3 support for complex hardware, software, and networking issues.
- Serve as an escalation resource for junior technicians and cross-functional teams.
- Ensure prompt resolution of service requests and proactively identify root causes.
- Configure desktops, laptops, mobile devices, and peripheral systems to enterprise standards.
- Support infrastructure including LAN/WAN, Wi-Fi, VOIP, and endpoint security tools.
- Collaborate with system administrators and network engineers on performance optimization.
- Develop and maintain detailed technical documentation, SOPs, and support resources.
- Create user-facing materials that improve engagement with IT services.
- Contribute to training and mentorship of junior team members.
- Provide onsite technical support across HQ and field locations.
- Assist with special projects including deployments, upgrades, and system rollouts.
Benefits
- Medical
- Vision
- Dental
- PTO
- 401k
- Career Progression with a high growth.
- Modern office space in the heart of downtown Tucson.
- On-site Fitness Gym and Bike Share.
- Employee Game Room and Lounge.
- Free Unlimited Wash Club Membership.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
