IT Support Tech II

Lake Charles Memorial Hospital • Lake Charles, LA

2d • Onsite

About The Position

This position involves providing IT support to physicians, directors, and hospital staff. Responsibilities include managing Active Directory, DHCP, and Print Management, building and updating workstations, installing software, and troubleshooting hardware/software issues. The role also requires assisting with workstation moves and setups, responding promptly to user issues, and inspecting hardware in clinics and hospital locations to ensure compliance with IT standards and policies. The job description is a representative summary, and incumbents may be asked to perform other related tasks.

Requirements

• A+ Certification or willingness to receive certification soon after hire
• Must be very computer literate and capable of learning computer support tasks
• Strong technical writing skills
• Speak intelligible English
• Experience with Microsoft Office: Word, Excel, Outlook a plus
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• Must possess a high level of patience
• Show a willingness to learn

Nice To Haves

• Associates or Bachelors preferred
• Hospital experience a plus

Responsibilities

• Answer calls from physicians, directors, and hospital staff
• Help with training new IT Support Technicians
• Manage Active Directory, DHCP, Print Management
• Build new workstations and replace/update workstations
• Install software and applications and troubleshoot hardware/software issues
• Assists with workstation moves and new set ups
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted
• Inspect hardware in clinics and hospital locations while not in the IT office to maintain compliance with established IT standards, policies, and configuration guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree