IT Support & Systems Specialist
About The Position
We are looking for an IT Support & Systems Specialist to join our small but growing IT team. This is a hands-on role for someone who enjoys solving problems, supporting people, improving systems, and helping technology work better across the business. You will support the day-to-day technology needs of our team while also contributing to systems administration, business applications, cybersecurity practices, IT projects, process improvement, and digital transformation initiatives. It is an excellent opportunity for someone who wants to grow beyond traditional helpdesk support and help build the systems behind a high-performing aviation business.
Requirements
- 3–5 years of experience in IT support, systems support, or a similar technology role.
- Strong knowledge of Microsoft 365, Windows environments, Entra ID, and Intune.
- Experience troubleshooting user, device, network, and application issues.
- A customer-focused mindset with strong communication and problem-solving skills.
- Ability to work independently, manage competing priorities, and adapt quickly.
- Interest in automation, process improvement, and emerging technologies.
- A desire to learn, grow, and contribute in a fast-paced aviation environment.
Nice To Haves
- Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent practical experience may be considered.
- Microsoft, CompTIA, networking, cybersecurity, ITIL, or other relevant certifications would be considered an asset.
Responsibilities
- Provide day-to-day IT support for employees across hardware, software, mobile devices, peripherals, and collaboration platforms, primarily at the Calgary Head Office and periodically at our Edmonton office.
- Administer and support Microsoft 365 technologies, including Teams, Outlook, SharePoint, Entra ID, Exchange Online, and Intune.
- Assist with employee onboarding and offboarding, account provisioning, device deployment, and end-user training.
- Support and troubleshoot business-critical systems, including FL3XX, SMS Pro, and other operational platforms.
- Contribute to cybersecurity initiatives, endpoint management, access controls, and technology best practices to ensure a secure and reliable IT environment.
- Coordinate and participate in IT projects, system upgrades, technology rollouts, and digital transformation initiatives.
- Maintain IT asset inventories, technical documentation, software licensing records, and vendor relationships.
- Identify opportunities to streamline processes, automate repetitive tasks, and improve operational efficiency through technology solutions.
- Monitor and respond to service requests, incidents, and technical issues while delivering a high level of customer service.
- Collaborate with departments across the organization to enhance the employee technology experience and support business objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
