IT Support Supervisor - Arizona State University - Concessions
Aramark•Tempe, AZ
•Onsite
About The Position
The IT Support Supervisor is responsible for supporting all game day and event technology operations, with a primary focus on POS systems, handheld devices, and network connectivity. This role provides hands-on troubleshooting, leads event-day IT staff, and ensures all technology required for concessions, premium services, and operations is fully functional before, during, and after events.
Requirements
- IT support experience (POS or high-volume operations strongly preferred)
- Prior lead or supervisory experience preferred
- Experience supporting POS systems (stadium or retail preferred)
- Experience supporting basic networking (Wi-Fi, connectivity troubleshooting)
- Experience supporting hardware troubleshooting (printers, handhelds, terminals)
- Strong problem-solving skills with ability to work under pressure
- Excellent communication and leadership skills
Responsibilities
- Lead IT support for all home games and major events, including pre-event setup, live support, and post-event breakdown
- Ensure all POS systems (Shift4, Tapin2, handhelds, Mashgin kiosks) are fully operational and tested prior to event start
- Troubleshoot real-time issues impacting concessions, bars, suites, and premium service operations
- Act as the on-site escalation point for all technology-related issues during events
- Assist with concessions supervision of stands and portables
- Support deployment, configuration, and maintenance of POS terminals and kiosks, handheld ordering devices and scanners, and printers, routers, and networking equipment
- Monitor system performance and minimize downtime to protect revenue and throughput
- Coordinate with operations teams to ensure stands are fully functional and ready for service
- Supervise part-time IT staff and/or event support personnel
- Assist with scheduling and coverage for events
- Provide direction, coaching, and on-the-job training to support staff
- Ensure team members follow troubleshooting protocols and response standards
- Maintain organization and inventory of IT equipment (POS units, printers, cables, handhelds, etc.)
- Assist with staging and prep of all technology prior to events
- Support new system rollouts, upgrades, or testing efforts
- Serve as the primary liaison between IT and operations leadership during events
- Communicate system status, outages, and resolutions clearly and quickly
- Escalate complex issues to corporate IT or external vendors as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
