IT Support Specialist
About The Position
With more than 20 years of presence in financial services, OneRoyal is an award-winning, multi-licensed global broker, recognized for its strong regulatory foundation and dedication to delivering excellence. The company operates in full compliance with international regulatory standards and is licensed and regulated by ASIC, CySEC, VFSC, and FSA. OneRoyal offers online CFD trading across a diverse range of asset classes. With a global workforce of 200 talented professionals, the company fosters a dynamic, collaborative, and performance-driven environment that supports innovation and professional growth. We are seeking a hands-on and experienced IT Support Specialist to administer daily IT operations. The role focuses on end-user support, IT operations, identity and access management, Microsoft 365, security systems, telephony, and office infrastructure. Prior experience in a Forex or financial services environment is required.
Requirements
- Bachelor’s degree in IT or related field
- 3+ years in IT support
- Experience in Forex or financial services
- Strong hands-on experience with M365, Entra ID, endpoint security and remote support tools
- Experience in networking, telephony (PBX/VoIP), and Jira
- PC repair and OS deployment expertise
- Strong communication and organizational skills
- Detail-oriented, proactive, and reliable
- Able to work under pressure in regulated environments
Nice To Haves
- MetaTrader 4/5 experience will be considered an advantage
Responsibilities
- Provide on-site and remote IT support, including troubleshooting, PC repairs, and workstation setup
- Manage user access, onboarding/offboarding, and security (Entra ID, MFA, RBAC)
- Administer Microsoft 365 (Exchange, Teams, SharePoint) and support collaboration tools
- Manage endpoints via Intune and enforce security/compliance policies
- Maintain office IT infrastructure (network, server room, Wi-Fi, telephony, CCTV, peripherals)
- Monitor systems, resolve issues, and support backups and system stability
- Administer business tools (Jira, domains, SSL) and maintain IT documentation
- Handle IT assets, procurement, inventory, and vendor coordination
- Provide support outside business hours
Benefits
- Comprehensive private medical insurance
- Performance-based end-of-year bonus
- Hybrid working arrangement
- Ongoing training and professional development opportunities
- Twenty-one (21) working days of paid annual leave
- Opportunity to work in an international environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
