IT Support Specialist

EUV Tech • Martinez, CA

2d • $35 - $40 • Onsite

About The Position

The IT Support Specialist is customer service-minded and technically savvy, who will work in conjunction with the other support members of the IT team to respond to and troubleshoot organization-wide IT-related issues and requests.
The IT Support Specialist will be responsible for assignments primarily involving direct user support and training, mainframe, client/server, desktop/laptop computer hardware/software, and network/infrastructure troubleshooting; the incumbent may be assigned to lead or manage projects.

Requirements

• 2+ years of technical and desktop IT support experience.
• Bachelor of Science degree in computer science, computer information systems, or other closely related field, or equivalent experience.
• Possesses the knowledge of the principles, practices, and techniques of providing customer support.
• Possess excellent interpersonal and customer service skills with the ability and experience to support executive team members.
• Possesses the knowledge of the principles and practices of network concepts, terminology, and security.
• Communicating effectively both orally and in writing.
• Possess excellent troubleshooting skills in a multi-disciplinary environment.
• Ability to create and maintain accurate, clear and concise process documentation.
• Have the ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, and collaborate effectively with cross-functional teams.
• Strong knowledge of and experience with Google Workspace software and administration.
• Ability to administer, manage, and maintain client platform engineering software.
• Strong knowledge of the Windows operating system, Active Directory, and Azure.
• Knowledge of and experience with Atlassian software.
• Knowledge of and experience with mainstream MDM software.
• Sufficient dexterity, stamina, and physical strength to lift and carry up to 50 pounds and operate related equipment.

Nice To Haves

• Strong Knowledge of and experience with a variety of hardware and software platforms including mobile devices.
• Knowledge of and experience with networks/LAN, TCP/IP and networking hardware setups.
• Knowledge of and experience with configuring/administering Zoom and Zoom Rooms software and hardware.
• Knowledge of and experience with administering, managing, and maintaining Solidworks/PDM related systems.
• Knowledge and experience with macOS and Linux operating systems and environments.
• Knowledge of and experience with CrowdStrike software.

Responsibilities

• Supports organization staff by serving as the first point of contact for employees seeking technical assistance on the delivery, configuration, set up, training, maintenance, and troubleshooting of computer and network systems, printers, hardware, and software.
• Determine the best solution based on the issue and details provided by users (even with limited diagnostic information), elevating issues to the appropriate stakeholders whenever necessary.
• Under supervision, the incumbent designs, installs, troubleshoots, maintains, and administers local area networks.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Identify,suggest, and execute on approved improvements.
• Reviews change notices for information updates and notifies appropriate parties.
• Other duties and responsibilities as assigned.

Benefits

• Enjoy complimentary on-site lunches, coffee, drinks, and snacks as part of our commitment to a positive workplace experience
• We provide comprehensive healthcare coverage for employees and their families, along with generous time-off policies that recognize the importance of work-life balance
• We are committed to your professional growth, offering opportunities for development and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees