IT Support Specialist

Mentoring Alliance • Tyler, TX

11d

About The Position

Mentoring Alliance is a nonprofit religious organization certified as a Best Christian Workplace, boasting a thriving workplace culture. We exist to mobilize godly people into the lives of kids and families to provide tangible help and eternal hope. All our employees are Christ-followers, living in accordance with their faith, and considered ministers of the gospel no matter their role on staff. If you seek a meaningful career in a Christ-centered, grace-based, biblically grounded, excellence-driven, and multiethnic organization, Mentoring Alliance could be the right place for you! We work hard and play hard, all for the glory of God. The mission of the IT Support Specialist is to provide technology system administration, training, and support to all departments within Mentoring Alliance. This is a class 40 exempt position. This position is full-time and averages at least 40 hours per week.

Requirements

• Associate's degree or equivalent experience required, bachelor's preferred in Technology, Business Administration, or a related field of study
• Power-user in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), Microsoft 365, and database management
• At least two years of professional system administration, analysis, and/or support experience
• Must possess excellent technology, professional organization, and written/oral communication skills

Responsibilities

• Microsoft 365 Administration: Administer Microsoft 365, provision user accounts and licenses, enforce security best practices, support adoption of standard collaboration tools
• Hardware & Software Support: Complete password resets, manage and document helpdesk tickets, respond to tickets in a timely manner, and escalate issues as needed.
• Device, Account Provisioning, & Documentation Excellence: Configure equipment, manage IT inventory, and install and update software for staff and program site devices.
• Technology Training, User Enablement, & Asset Management: Maintain concise and accurate training material, conduct basic introductory onboarding training for new employees, and provide short refresher trainings to core staff as needed.
• Rollout Processes & Tools : Assist with implementation of new systems, support with communication & documentation, monitor adoption of new technology, and partner with Operations leadership to standardize workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree