IT Support Specialist
Double E Company, LLC•West Bridgewater, MA
•$50,000 - $70,000•Onsite
About The Position
Double E Group is seeking a motivated and customer-focused IT Support Specialist to join our Information Technology team. You will provide day-to-day technical support for employees while assisting with key IT infrastructure, security, and modernization initiatives across the organization. The ideal candidate is a hands-on problem solver who enjoys helping users, improving processes, and contributing to projects that strengthen the company's technology environment. This is a full-time onsite position located in West Bridgewater, Massachusetts.
Requirements
- 1–3 years of IT support, help desk, desktop support, or technical support experience.
- Strong troubleshooting skills in Windows environments.
- Previous migration and servers upgrade experience required.
- Experience supporting Microsoft 365 applications and services.
- Basic understanding of networking concepts, computer hardware, and mobile devices.
- Strong customer service, communication, and organizational skills.
- Ability to manage multiple priorities and work independently when needed.
Nice To Haves
- Experience with Microsoft Entra ID (Azure AD), endpoint management platforms, RMM tools, antivirus and EDR solutions.
- Have and entrepreneurial spirit and desire to work in a complex manufacturing work environment.
- Previous support with multi-site and/or global business environments.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for employees.
- Troubleshoot hardware, software, printers, scanners, mobile devices, and peripherals.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Assist users with account access, password resets, and MFA enrollment.
- Support employee onboarding and offboarding activities.
- Maintain accurate hardware, software, and IT asset inventories.
- Assist with implementation and management of RMM, antivirus, and EDR solutions.
- Support various migration and updates our IT infrastructure with a strong focus in strengthening our security protocols.
- Document systems, procedures, and support processes.
- Coordinate with vendors, managed service providers, and third-party support organizations.
- Assist with ongoing IT projects and technology deployments.
- Occasional travel to company locations may be required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
