IT Support Specialist for Emergency Response

Weston Solutions • Frisco, TX

3d • Onsite

About The Position

At Weston Solutions, Inc. you will do meaningful work and make valuable contributions. Employee ownership at Weston is a path to professional growth and access to diverse opportunities in a highly connected community that works together across key service areas to make a difference in the environment. Weston has continued to evolve and adapt to our changing world as a premier provider of environmental and infrastructure services for over sixty years. In both the public and private sectors our teams help identify, solve, mitigate, and manage critical environmental issues to help clients achieve a more sustainable future. Weston is seeking an IT Support Specialist (Emergency Response Operations) to provide critical technical support for the EPA Region 6 Emergency Response Operations Center (REOC). This role serves as the primary on-site IT resource supporting emergency response personnel, field staff, and incident operations. The successful candidate will provide hands-on support for computer systems, mobile devices, communications equipment, and software applications while ensuring users can effectively perform mission-critical response activities. This position requires a versatile technical professional who can independently troubleshoot and resolve issues in both office and field environments, including occasional after-hours support during emergency response events.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; equivalent combination of education and experience will be considered.
• Three (3) to five (5) years of IT support, desktop support, help desk, or systems administration experience.
• Advanced knowledge of Microsoft Windows operating systems, including system configuration, troubleshooting, performance optimization, and diagnostics.
• Experience supporting Dell laptop computers and related peripheral devices.
• Experience deploying, imaging, and maintaining workstation systems using enterprise imaging tools such as Microsoft SCCM/Configuration Manager or similar technologies.
• Experience supporting Apple mobile devices including iPhones and iPads.
• Ability to diagnose and resolve hardware, software, network connectivity, and application issues.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Strong analytical and research skills with the ability to independently troubleshoot unique technical challenges.
• Ability to work independently and manage multiple priorities in a fast-paced operational environment.
• Ability to provide occasional after-hours support during emergency response operations.

Nice To Haves

• Experience supporting personnel in field environments, emergency response operations, or other mission-critical settings.
• Experience with teleconferencing systems, cellular communications technologies, satellite phones, Starlink, or similar communications equipment.
• Experience supporting Adobe products and other common business applications.
• Prior experience supporting federal, state, or local government clients.
• Familiarity with EPA operations, emergency management, or disaster response environments.
• Knowledge of the Stafford Act and related federal emergency response responsibilities.

Responsibilities

• Provide technical support for EPA staff and emergency response personnel utilizing Windows-based systems, laptops, mobile devices, and communications equipment.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, connectivity, and performance-related issues.
• Configure, deploy, image, and maintain laptop computers and mobile devices in accordance with client standards.
• Support remote users operating from response sites, disaster locations, remote offices, hotels, and other field environments.
• Provide technical support for iPhones, iPads, cellular hotspots, and related mobile technologies.
• Support communications and collaboration technologies including teleconferencing equipment, satellite communications devices, Starlink systems, and other field-deployed technologies.
• Research and resolve complex technical issues that require analysis beyond standard support procedures.
• Coordinate with EPA IT personnel, help desk resources, and infrastructure teams to escalate and resolve issues as needed.
• Maintain readiness of response technology equipment to support emergency response operations.
• Provide after-hours support during emergency response activations and critical operational events when required.
• Deliver responsive customer service and clear technical guidance to users with varying levels of technical proficiency.
• Maintain accurate records of support activities, equipment status, and issue resolution.

Benefits

• Medical, Dental, Vision, 401K with base and matching employer stock contributions.
• Paid time off includes personal, holiday and parental.
• Life and disability plans.
• Critical illness and accident plans.
• Work/Life flexibility.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level