IT Support Specialist

Monti • Cincinnati, OH

1d • Hybrid

About The Position

At Monti, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. We are unable to provide visa sponsorship for employment in the United States. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. The objectives of this role are to provide quick and effective assistance with information technology systems, guide customers remotely and in person through systems configuration, troubleshooting, and maintenance, listen attentively to customers’ questions and concerns and offer optimal solutions, prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel, work with desktop support engineers to provide customers with superior service, and represent Monti with professionalism and integrity while helping to advance our company mission.

Requirements

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Reliable transportation is required
• Flexibility to travel to our 5 remote branches

Nice To Haves

• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform customers about IT products and services
• Walk customers step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed