IT Support Specialist
About The Position
The Tavistock US is seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic technology team. This position plays a key role in supporting and maintaining our Microsoft, Cisco, and Fortinet-based infrastructure, ensuring optimal performance and reliability across all systems. The successful candidate will provide responsive, professional technical support to both internal and external users, assist in implementing IT improvements, and help manage infrastructure, networking, and security initiatives. The ideal candidate is experienced in Windows and macOS operating systems, Microsoft 365, basic Active Directory/Entra ID support, and network troubleshooting, with a strong customer service orientation and the ability to manage multiple priorities effectively. This role requires strong documentation skills, sound judgment when escalating issues, and collaboration with internal staff and external vendors.
Requirements
- Associate degree or equivalent experience; Bachelor’s degree in Information Technology or related field preferred.
- CompTIA A+ and Network+ certifications preferred.
- 1–3 years of help desk or desktop support experience.
- Hands-on experience supporting Windows and Apple desktop systems.
- Experience with ticketing systems and remote support tools (RMM/MDM).
- Proficient with supporting Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook).
- Strong working knowledge of LAN/WAN environments, TCP/IP, VLANs, wireless networking, and VoIP technologies.
- Familiarity with IT security principles, including endpoint protection and user access control.
- Experience supporting point-of-sales (POS) systems is a plus.
- Strong organizational and problem-solving skills with a customer-first attitude.
- Excellent verbal and written communication skills; ability to communicate effectively with non-technical users.
- Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
- This is a full-time, in-office position requiring on-premises work Monday through Friday; remote work is not available.
- The position also includes participation in after-hours response for critical issues as needed.
- Valid driver’s license and reliable transportation for travel to local office locations.
Nice To Haves
- Associate degree or equivalent experience; Bachelor’s degree in Information Technology or related field preferred.
- CompTIA A+ and Network+ certifications preferred.
- Experience supporting point-of-sales (POS) systems is a plus.
Responsibilities
- Deliver tier 1 support for users across Windows 11, macOS, and Microsoft Office 365 platforms.
- Diagnose and resolve hardware and desktop software issues in a timely manner.
- Provide on-site and remote support to offsite locations, including troubleshooting workstations, applications, and network connectivity.
- Configure, install, upgrade, and maintain desktop and laptop systems (Dell, Microsoft Surface, Apple).
- Deploy and set up user workstations, including monitor configuration and peripheral setup, to meet end-user requirements.
- Administer Active Directory, including user accounts, security groups, and access permissions.
- Deploy and support VOIP phone systems and associated hardware.
- Manage and document all support tickets in the department’s helpdesk system, ensuring timely follow-up and resolution tracking.
- Create and maintain technical documentation for processes, systems, and newly implemented technologies.
- Participate in after-hours and on-call support rotations as needed.
- Perform other related duties and special projects as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
