IT Support Specialist
About The Position
Wilkes University invites applicants for an IT Support Specialist in the Information Technology Services Department. This position supports the campus community by providing technology support and troubleshooting assistance to faculty, staff, administration, and students through phone, email, and face-to-face interactions. The successful candidate is responsible for providing front-line technical support on technology-related issues; entering, documenting, and resolving Help Desk tickets; participating in computer deployments and computer support activities; assisting and training student Help Desk workers; and communicating technology-related updates and outages to the campus community. Candidates should be able to troubleshoot hardware, software, and network connectivity issues across both Windows and Mac operating systems while working collaboratively within a team-based IT environment.
Requirements
- High school diploma or equivalent
- 1–3 years of experience in a technology support environment
- Strong customer service skills
- Strong organizational skills
- Strong communication skills
- Strong troubleshooting skills
Nice To Haves
- Associate or bachelor's degree in a technology-related field
- Experience in higher education
- Experience supporting Windows and Mac operating systems
- Experience supporting hardware peripherals
- Experience supporting wired and wireless network connectivity
Responsibilities
- Providing front-line technical support on technology-related issues
- Entering, documenting, and resolving Help Desk tickets
- Participating in computer deployments and computer support activities
- Assisting and training student Help Desk workers
- Communicating technology-related updates and outages to the campus community
- Troubleshooting hardware, software, and network connectivity issues across both Windows and Mac operating systems
Benefits
- Salary is commensurate with qualifications and experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
