IT Support Specialist

VEGA Americas•Mason, OH

2d•Onsite

About The Position

The IT Support Specialist with VEGA America in Mason, OH, is responsible for installing, modifying, and making minor repairs to personal computer hardware and software systems. This role also involves providing technical assistance and training to system users. Key duties include maintaining the Intranet website, report portal, and Active Directory administration and maintenance. The individual must be able to perform all essential duties satisfactorily, with reasonable accommodations for individuals with disabilities. VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure, making industrial processes safer and more efficient for over 60 years. The company commits to high-quality standards and respect for individual needs, and has been awarded a Cincinnati Enquirer’s Top Workplace Award for 9 years running. Their mission is to develop inspiring solutions with innovative technologies and services, focusing on simplicity and people, and looking to the future with curiosity. VEGA Americas values Curiosity, Humanity, Simplicity, and Connectivity and is an Equal Opportunity Employer.

Requirements

Associates Degree or equivalent from a two-year College or technical school AND one (1) year of related experience and/or training

Nice To Haves

Audiovisual (AV) experience is preferred but not required

Responsibilities

Maintenance of all internal website for both content and navigation.
Maintenance of the Active Directory and administration of all related data.
Maintenance of on-line reports and the report portal.
Maintains software, and telecommunications services such as personal computers, system software, software applications, printers, modems.
Maintains the Intranet site and helps users deliver content to the site.
Collects data sets for internal users and formats reports based on that data.
Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
Installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Installs and tests software upgrades.
Enters commands and observes system functions to verify correct system operation.
Responds to the needs and questions of network users concerning systems operation, access to resources on the network and the operation of various software programs.
Responds to inquiries and diagnoses system hardware, software, and operator problems.
Replaces defective or inadequate software packages.
Refers major hardware problems to manager for correction.
Trains users on software and equipment usage.
Recommends or performs minor remedial actions to correct problems.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.