IT Support Specialist

DGM SERVICES INC • Houston, TX

16d • Onsite

About The Position

The IT Support Specialist provides first- and second-level technical support to office and warehouse teams across all three DGM locations—Houston, Dallas, and Atlanta—ensuring secure, reliable, and consistent IT operations company-wide. This role resolves technical issues, maintains endpoint health, supports Microsoft 365 and identity systems, and provides on-site assistance in warehouse and TSA-regulated areas as needed.

Requirements

• 2–4 years of relevant experience in IT support, systems support, service desk, or technical field operations.
• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.
• Experience supporting Microsoft 365, Entra ID (Azure AD), MFA, and user account management.
• Experience with endpoint deployment, patching, hardware troubleshooting, and device lifecycle management.
• Familiarity with Intune (or equivalent MDM tools), device compliance, and mobile device management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN).
• Ability to run and terminate basic Cat6 cabling (short runs), mount cameras/access points, and perform light hardware installations.
• Must be authorized to work in the U.S. without sponsorship.
• Strong troubleshooting skills across hardware, software, networking, and end-user environments.
• Ability to triage and prioritize service desk tickets in a fast-paced operational setting.
• Working knowledge of Microsoft 365 administration, identity management, and access controls.
• Understanding of cybersecurity best practices, endpoint protection, and secure access protocols.
• Ability to support warehouse and field technology, including rugged devices and wireless connectivity.
• Strong documentation skills and ability to maintain accurate technical records.
• Ability to communicate clearly with technical and non-technical users.
• Self-motivated and capable of working independently while escalating appropriately.
• Strong organizational skills with attention to detail and follow-through.
• Dependable, accountable, and responsive during on-call or urgent situations.

Nice To Haves

• Experience supporting printers, scanners, rugged warehouse devices, and label printers preferred.
• Familiarity with firewalls, EDR/AV tools, and security monitoring platforms preferred.

Responsibilities

• Service Desk & Ticketing: Triage, prioritize, and resolve tickets; create/manage cases to closure; communicate clearly; escalate as needed
• Endpoints: Deploy and maintain laptops/desktops/peripherals/mobile phones (printers, scanners, handhelds); apply OS/firmware/app patches and plan hardware/software upgrades with minimal disruption
• Accounts & Access: Onboard/offboard users; manage SSO, MFA, and permissions in Entra ID/Azure AD and Microsoft 365
• Collaboration Tools: Support Microsoft 365 (mail flow, calendars, shared mailboxes, permissions, file access)
• Mobility & MDM: Enroll/manage devices in Intune (or equivalent); enforce compliance; remediate non-compliance; maintain accurate device inventory
• Security & Awareness: Monitor/respond to EDR/AV alerts; report incidents; support database/system security with IT leadership; assist with phishing simulations and user training
• Install and support IP security cameras and NVR systems: – Run and terminate Cat6 cable when needed (short runs only) – Mount/replace cameras as needed – Add cameras to the NVR, adjust angles, update firmware
• Ubiquiti Support - Deploy and maintain Ubiquiti wireless access points. Physically mount/replace APs on occasion (ladder/forklift provided) – Configure SSIDs, VLANs, and basic troubleshooting of Wi-Fi coverage issues
• Networking (User Edge): Support connectivity (TCP/IP, DNS/DHCP, VLAN/Wi-Fi), printers, and VPN; partner with Systems/Network Admins for escalations. Perform daily and weekly monitoring of servers, backups, Microsoft 365, Fortinet/Juniper firewall alerts, and Bitdefender security events
• Warehouse & Field Support: Provide on-site support for warehouse (rugged devices, Wi-Fi coverage, label printers, scales) following safety/PPE rules
• Secure-Site Compliance: Support access controls for secured/TSA-regulated areas; follow/enforce badging/vest and escort procedures
• Assets & Vendors: Track hardware/software inventory, warranties, and licenses; coordinate RMAs/repairs/service calls; manage deliveries/spares
• Documentation & Process: Document changes, issues, and resolutions; maintain how-tos
• Training & Enablement: Set up/repair equipment; train users on new hardware/software
• Site Moves & New Hires: Support buildouts, site moves, and new-hire setups to day-one readiness
• On-Call/After-Hours: Participate in rotations for incidents, maintenance windows, and time-sensitive needs
• Handles confidential and sensitive information (e.g., HR/personnel records, payroll/benefits data, medical/leave information, customer data, credentials) with strict discretion and need-to-know access only
• Follows all company policies on data classification, access control, acceptable use, and records retention, at all times
• Promptly report suspected or actual data loss, unauthorized access, phishing, or other security incidents per company procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree