IT Support Specialist - Chicago, IL

Merge IT • Chicago, IL

3d • Onsite

About The Position

Our enterprise-level client is seeking to add an IT Support Specialist to the team in Chicago, IL. This is a contract role with possible extensions and permanent conversion based on performance. The role involves providing onsite support at a single location, with the backing of a remote team of over 25 peers for collaboration and training. The primary focus will be on handling daily IT support needs within a Windows environment, emphasizing hardware replacement, device imaging, and user support.

Requirements

• Strong experience supporting Windows desktop environments
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

Nice To Haves

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)
• Certifications such as A+, MCP, or ITIL

Responsibilities

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Benefits

• Benefits are offered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed