IT Support Specialist

AMERICAN LEARNING • Delray Beach, FL

9d • Onsite

About The Position

American Heritage Schools is building a talent pipeline for future opportunities within the IT Department at our Palm Beach campus. While this is not an immediate opening, we invite interested candidates to submit their qualifications for upcoming positions. This is an in-person, on-site role.

Requirements

• Extensive knowledge and experience supporting macOS / iOS / iPadOS / Linux / Windows; software and hardware for the desktop environment; cross-platform integration issues.
• Experience with printer support including driver installation, setup, and configuration, as well as, basic maintenance.
• Familiarity with imaging concepts, imaging software, and MDM.
• Working knowledge and experience with TCP/IP, DHCP, DNS, and LDAP.
• Able to work effectively with colleagues throughout the organization.
• Sharp analytical abilities and proven problem-solving skills.
• Strong sense of ownership, urgency, and drive.
• Must have strong customer service and organization skills.
• Excellent written and verbal communication skills.
• Must be able to pass a background check.

Nice To Haves

• Associate of Science preferred.
• 3-5 years of relevant IT work experience is preferred.

Responsibilities

• Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, and other peripherals.
• Troubleshoot and resolve desktop support issues relating to hardware, software, and connectivity.
• Install network printers and drivers as well as troubleshoot, maintain, and resolve printer-related issues.
• Install, configure, and maintain Apple desktops, ethernet networks, network cabling, peripherals, interactive projectors, video conference cameras, classroom audio systems, TVs, and other related equipment.
• Inventory and assist in purchasing all computer-related equipment (e.g., iMacs, printers & ink, classroom audio systems, document cameras, interactive projectors, etc.).
• Manage and maintain backups for the desktop.
• Manage and maintain the identification system using badging software on HP desktops and badge printers.
• Respond to and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests throughout the day as needed by prioritizing and maintaining the best customer service possible.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Work on tickets to resolve customer issues.
• Perform and/or oversee software and application development, installation, and upgrades.
• Create and test desktop images using MDM and/or imaging software.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Monitor and troubleshoot DHCP, DNS, and various other network services under the supervision of Systems Administrator, Network Administrator, and/or IT Director.
• Assist Systems and Network Administrators with troubleshooting connectivity issues on LAN segments and internet connectivity throughout the network.
• Collaborate on and implement projects independently or with other IT staff.
• Document desktop problems and resolutions for future reference.
• Assist personnel of other departments as a computer resource.
• Provide basic instructions and guidance to all staff (either individual or groups) in software, peripherals, A/V aides, and/or hardware.
• Be a backup person to Systems and Network Administrators.
• Serve as a backup to teammates in the Information Technology (IT) Department as the need arises.
• Attend relevant conferences, webinars, lectures, and seminars to ensure continuous development in the field.
• Organize and keep up-to-date with all paperwork, filing, and database updates.
• Other duties as assigned.

Benefits

• 100% free tuition for all employees’ eligible children
• 50% discount for Summer Education for employees’ eligible children
• Free Summer Day Camp for employees’ eligible children while working over the summer.
• Free early care & after-care for employees’ eligible children while working
• Yearly bonuses
• 401K with partial employer match after a year of employment
• Health, Dental, and Vision insurance
• Supplemental Insurance plans available
• Pet Insurance options
• Short-term & Long-term Disability options
• Life Insurance at no cost to the employee
• Affordable Company housing when available
• Free Continuing Education available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree