IT Support Specialist

Bestway Usa • Chandler, AZ

5d • Hybrid

About The Position

The IT Support Specialist will provide crucial support for resolving intermediate technical issues, ensuring smooth operations, and user satisfaction. This role will handle day-to-day support tickets, help administer our Microsoft 365 environment, work with virtualized Windows and Linux servers, and keep networks and systems running smoothly.

Requirements

• Strong interpersonal communication skills, both written and verbal
• Ability to proactively problem-solve
• Capability to manage multiple tasks and meet deadlines
• Detail-oriented with a sense of urgency
• Ability to adapt to new processes and procedures quickly
• Results-driven, positive team player
• Proficiency with Windows and Mac operating systems, common office applications, and network connectivity issues
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 1–4 years of IT support experience (help desk, MSP, or internal IT)
• Familiarity with Linux operating systems
• Experience managing the Microsoft 365 Admin Center
• Experience working with virtual machines on both Windos Server and Linux (Hyper-V, VMware, Proxmox, VirtualBox)

Nice To Haves

• Experience supporting business printers is a plus
• Experience with active directory, remote desktop tools, and IT service management systems is a plus
• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are a plus

Responsibilities

• Provide tier 1 and tier 2 support to end users across multiple companies - hardware, software, accounts, printers, peripherals, install, deploy, MDM, and troubleshoot
• Help implement, manage, and support our Microsoft 365 environment (user provisioning, licensing, Teams, SharePoint, Exchange Online, Intune basics)
• Work with virtual machines across both Windows Server and Linux - spin up, maintain, troubleshoot, and patch
• Troubleshoot Windows, macOS workstation and server-level
• Set up new hire workstations, manage asset inventory, and handle offboarding
• Assist with basic network troubleshooting - Wi-Fi, VPN, switches, DNS, DHCP
• Document solutions and build out our internal knowledge base
• Use AI tools (ChatGPT, Claude, Copilot, etc.) as part of your daily problem-solving toolkit
• Escalate complex issues appropriately - with a clear write-up of what you've already tried
• Other duties as assigned

Benefits

• 20 days of paid time off annually
• 14 paid holidays
• Health insurance with low employee costs and thousands contributed annually to premiums
• Dog-friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level