IT Support Specialist
Million Dollar Baby Co.•Pico Rivera, CA
•$65,000 - $73,000•Onsite
About The Position
Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus
- Basic understanding of computer hardware, software, and networking principles
- Familiarity with helpdesk software and ticketing systems
- Experience with provisioning and deploying computers
- Legendary customer service and deskside manner
- Ability to troubleshoot and resolve technical issues effectively and efficiently
- Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
- Eager to embrace new technologies and adapt to changing IT environments
Responsibilities
- Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
- Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential
- Monitor, triage, and assign Tier 1 helpdesk requests
- Maintain and update the internal IT knowledgebase
- Create documentation for new issues or deployments
- Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
- Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
- Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
- Setup and tear down audio/visual equipment for company-wide events
- Assist with IT projects and other tasks as needed
- Research and present emerging technologies to the team
Benefits
- 100% of your health, dental and vision insurance monthly premiums paid by us!
- Flexible PTO because we respect the need for work/life harmony
- Company matching 401(k)
- Vacation reimbursement and wellness and enrichment subsidy programs
- Tuition reimbursement
- Matching charitable donations to the nonprofit organization of your choice
- Company-wide monthly celebrations - lunch is on us!
- Dog-friendly workplace, yes! You can bring your best friend to work
- Free MDB Co. swag + generous employee discount on products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
