Hospital Technical Support Analyst
KVC Health Systems•Webster Groves, MO
•Hybrid
About The Position
As an IT Support Specialist, you will analyze, troubleshoot, and resolve end-user technical issues across hardware, software, network systems, and Electronic Health Records. This role requires strong independent problem-solving skills, excellent communication, and a customer-first mindset. Join KVC and play a vital role in keeping systems running smoothly across multiple healthcare locations.
Requirements
- Must be at least 21 years of age
- High school diploma required
- Valid driver’s license and auto insurance
- 3 years of experience in a technical support role
- Windows, ChromeOS, and occasional Mac systems
- Active Directory, Microsoft administration, and Azure
- Network configuration and troubleshooting (wired and wireless)
- Imaging tools, device management, and system utilities
- Citrix and software deployment tools
- Security software installation and management
- AI tools and troubleshooting
- Conference room and telemedicine technology
- Electronic Health Records and related medical devices
- Strong communication and presentation skills
- Strategic thinking and analytical problem-solving
- Ability to manage crises and make decisions under pressure
- High level of professionalism, adaptability, and accountability
Nice To Haves
- Associate’s or Bachelor’s degree in IT-related field preferred
- Microsoft Certified (Azure, Hybrid)
- Cisco CCNA
- CompTIA certifications
Responsibilities
- Provide technical support via phone, ticketing system, and in-person field work
- Troubleshoot desktop hardware, operating systems, software applications, and network connectivity
- Support and configure Electronic Health Record systems
- Install, update, and maintain hardware and software
- Document all work within the support request system
- Assist with IT projects and system improvements
- Maintain hardware, software, and spare equipment inventories
- Participate in on-call rotation as needed
- Escalate recurring issues to Network Engineers and leadership
- Ensure all work aligns with system security protocols
- Stay current on cybersecurity threats and mitigation strategies
- Maintain compliance with HIPAA and Joint Commission standards
Benefits
- Company-provided vehicle for travel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
