IT Support Specialist

Roanoke College•Salem, VA

18h•Onsite

About The Position

Roanoke College is seeking an IT Support Specialist to oversee procurement activities such as purchasing, payments, inventory, and contract management. This role will provide user support for the Microsoft 365 Environment and be secondary support to the IT Helpdesk. They will maintain IT documentation and the IT website, coordinate IT events, and ensure IT office supplies are available and well managed.

Requirements

Minimum of Associate’s Degree required
Minimum of 3 years of Business related experience
Minimum of 2 years of IT related experience
Effective communication with managers, coworkers and clients
Provide excellent client service
Reliable attendance

Nice To Haves

Bachelor’s Degree preferred
Experience in higher Education preferred

Responsibilities

Administer and monitor IT procurement activities, including the processing, tracking, and reconciliation of technology-related purchases to ensure accuracy, timeliness, and compliance with institutional procedures.
Provide secondary-level Help Desk support, assisting with issue resolution, service requests, and escalation support as needed to maintain service continuity and user satisfaction.
Provide end-user support for the Microsoft O365 environment.
Manage IT software contracts, including tracking terms, coordinating renewals, and supporting vendor relationships to ensure continuity of services and cost-effective licensing.
Maintain accurate and up-to-date IT asset inventories, ensuring proper documentation, lifecycle tracking, and audit readiness.
Maintain, update, and publish external-facing IT documentation, including content for the IT website and IT self-service knowledge base, to support clear communication and user self-support.
Coordinate and oversee IT-related events, ensuring effective planning, logistics, communication, and execution in support of departmental and institutional initiatives.
Coordinate, schedule, and support IT meetings, including securing meeting spaces and appropriate resources to ensure effective collaboration and communication.
Adhere to and support compliance with data information security standards and all applicable college policies, procedures, and regulatory requirements.
Perform other related duties as assigned in support of the operational and strategic objectives of the Information Technology office.