IT Support Specialist

Easterseals•New York, NY

9h•$55,000 - $60,000

About The Position

As IT Support Specialist, will provide technical assistance to end-users, troubleshoot hardware/software issues, install/configure systems, maintain networks, document incidents and ensure minimal downtime. Your responsibilities will include: Providing technical assistance to end-users Troubleshooting hardware/software issues Installing and configuring systems Maintaining networks Documenting incidents and ensuring minimal downtime Executing IT projects Accountability for various technical resources and deliverables Supporting and advancing process improvement Documenting updated IT procedures within the Helpdesk support model Technical and Procedural Documentation Delivering IT support excellence Multitasking on various IT projects Relationship building with departmental and program managers Performing other related duties as assigned

Requirements

Bachelor’s degree (BA or BS) in business, computer science or related field
3+ years previous experience supporting relevant technologies and systems or the equivalent combination of experience, education or certifications
Microsoft Certifications relevant to current technology and systems
Strong Microsoft Office skills with advanced knowledge of Microsoft Excel are a plus
Knowledge and in-depth understanding of Helpdesk and support metrics
Strong organizational, presentation and project management skills
Ability to maintain the highest level of confidentiality, integrity and ethical standards
Ability to navigate complex and/or difficult situations and bring about positive resolutions (within the scope of responsibilities)
Excellent verbal and written communication skills