IT Support Specialist

Logan A/C & Heat Services•Dayton, OH

1d•$19•Onsite

About The Position

Logan A/C & Heat Services in Dayton , OH is looking to hire a full-time Technical Support and Operating Systems Specialist to provide fast, friendly service to our employees. Do you enjoy helping others with technical issues? Are you looking for work-life balance and a supportive growth-oriented environment ? We offer benefits , including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth. The IT Support Specialist plays a critical role in supporting the daily technological needs of Logan Services Inc. This position requires becoming a subject matter expert (SME) in Service Titan, our primary CRM and operations platform, in order to provide effective end-user support, oversee new feature implementations, and understand cross-platform impacts. The IT Support Specialist will be the primary point of contact for employee IT support tickets, responsible for ensuring service level expectations are consistently met through timely response, follow-up, resolution, and high-quality support. This role will also manage IT onboarding and offboarding, maintain accurate IT asset inventory, ensure data integrity across IT platforms, support system integrations, and collaborate across all departments to drive process improvements, cost savings, and operational efficiencies.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of IT support/helpdesk experience; experience in HVAC, home services, or field-service industries preferred.
Strong understanding of CRM platforms; experience with Service Titan highly preferred.
Experience with Microsoft 365, SharePoint, DUO, and endpoint management (SimpleMDM, or similar).
Familiarity with asset management tools (SnipeIT), mobile device management, and third-party software integrations.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent communication skills with a customer service mindset.
High attention to detail, accuracy, and organizational skills.
Ability to prioritize multiple tasks while meeting deadlines.
Collaborative team player who works well across departments.
Proactive thinker who identifies cost savings and process improvement opportunities.
Commitment to confidentiality and professional integrity.

Nice To Haves

experience in HVAC, home services, or field-service industries preferred.
experience with Service Titan highly preferred.

Responsibilities

Serve as the company’s Service Titan Subject Matter Expert, with a deep understanding of workflows, feature impacts, and system integrations.
Provide end-user training, troubleshooting, and support for Service Titan and other critical business platforms.
Support implementation of new Service Titan features, testing functionality, and communicating changes to stakeholders.
Maintain hands-on involvement in all software integrations (Service Titan and third-party platforms).
Act as primary responder to IT tickets, ensuring timely response, follow-up, and resolution.
Maintain strong communication with employees to deliver a high-quality service experience.
Proactively identify recurring issues and provide long-term solutions.
Set up all IT needs for new hires, including provisioning laptops, tablets, mobile devices, and accessories.
Create login credentials and assign appropriate access to business platforms.
Ensure secure and complete IT deactivation for employees who exit the company.
Maintain accurate and up-to-date IT asset records in SnipeIT, SimpleMDM, ABM, and Verizon portal.
Track hardware, devices, and accessories to ensure accountability and cost control.
Keep IT data platforms current with changes in employee status, device assignments, and license usage.
Collaborate with all departments to understand IT/software pain points and proactively suggest process improvement solutions.
Assist with evaluating and implementing new technologies or platforms, focusing on efficiency and cost savings.
Document processes, policies, and best practices for IT systems and end-user support.
Partner with Propoint (third-party IT provider) to manage network security, SharePoint, DUO, MS365, and endpoint protection.
Ensure IT security best practices are followed, including strict confidentiality of passwords and admin credentials.
Prevent unauthorized access by never sharing admin-level permissions.
Support disaster recovery, data protection, and business continuity initiatives
Provides IT support after hours as needed when business operations are impacted
Performs all other duties as assigned