IT Support Specialist

Hammond School • Columbia, SC

7d

About The Position

Hammond School seeks a qualified and professional IT Support Specialist. This full-time, exempt position is responsible for ensuring proper operation of the School's IT and AV equipment to support end users in achieving the School's mission. A successful candidate will possess extensive IT knowledge and excellent communication skills.

Requirements

• College degree and/or 5 years of work experience in a related field.
• Knowledge of basic computer hardware and software systems.
• Experience with desktop operating systems including Windows 10, iOS, and macOS.
• Broad understanding of application support.
• Working knowledge of a range of diagnostic tools.
• Exceptional written and oral communication skills.
• Excellent interpersonal skills, with a focus on rapport building, listening, and questioning.
• Proficient in conducting research into a wide range of computing issues.
• Ability to absorb and retain information quickly.
• Capable of presenting ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service skills.
• Experience working in a team-oriented, collaborative environment.
• Sitting and standing for extended periods.
• Ability to operate a computer keyboard, mouse, power tools, and other equipment.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.
• Installation of equipment in classrooms and multi-purpose venues.
• After-hours work as needed.

Nice To Haves

• A+ certification is highly desired.

Responsibilities

• Configure and install all IT and AV equipment as requested and approved by the Director of IT and/or School Administration.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Assist faculty members with the integration of technology in the classroom.
• Help students with technology and device issues.
• Assist with adding new user accounts in Microsoft 365.
• Create and maintain forms in DiamondMind.
• Maintain streaming software and data archives of all streamed broadcasts.
• Assist with configuration of the VoIP phone network.
• Identify and learn appropriate software and hardware used and supported by the School.
• Field, document, and prioritize incoming help desk requests via telephone and work orders in a courteous manner.
• Escalate problems to the Director of IT when necessary.
• Build rapport and elicit detailed problem information from users.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, as well as actions taken to achieve the final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Test fixes to ensure problems have been adequately resolved.
• Document resolutions, evaluate outcomes, and analyze trends to improve future performance.
• Provide assistance in any area of need to support the mission of Hammond School.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level