IT Support Specialist
Simpro Software•New York, NY
7d•$72,000 - $80,000•Onsite
About The Position
The IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. This position reports to the Senior Manager, IT Operations. This is a full-time position based in our offices in New York City. Visit the Simons Foundation career page at simonsfoundation.org/careers to learn more.
Requirements
- Bachelor’s degree in information technology, computer science or related field or equivalent experience
- Apple Certified Macintosh Technician (ACMT) or willingness to get certified
- 2–3 years of experience with Mac troubleshooting and support
- Experience with macOS MDM solutions such as Jamf
- Experience administering and supporting Google Workspace, Dropbox and Office 365
- Familiarity with Microsoft Azure or other identity management/SSO platforms
- Familiar with the command line interface
- Ability to troubleshoot iOS devices
- Detail-oriented and responsive to requests
- Patient, friendly and willing to find reasonable solutions
- Excellent interpersonal, verbal and written communication skills
- Exceptional customer service skills
- Moving equipment weighing up to 40 pounds
- Positioning self to install and fix equipment, including under desks or on top of networking racks
- Moving throughout several nearby office buildings to provide IT support and set up workspaces
- Please submit a résumé and cover letter stating your interest in the position.
Responsibilities
- Fulfill technology support requests from foundation staff
- Respond to help desk tickets
- Configure and deploy Macs
- Troubleshoot hardware and facilitate repairs (primarily Apple)
- Manage access to cloud services
- Carry out basic networking requests
- Engage in relevant training and educational activities
- Assist with various department operations such as orientations, hardware allocation, etc.
- Perform any other duties or tasks as assigned or required
Benefits
- In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
