IT Support Specialist

Howard University

1d•$60,000 - $69,000

About The Position

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness JOB PURPOSE: Reporting to the Sr. Director of IT for Auxiliary Enterprises, the IT Support Specialist is responsible for providing general IT support across all Auxiliary Enterprises. IT-related tasks may include setting up, managing, and troubleshooting technology systems used by each business unit associated with the Office of Auxiliary Enterprises. Duties may include providing end-user support with laptop and desktop computers; providing support for card readers, printers or other IT and computer peripherals; assistance with Howard University physical and Wi-Fi network; diagnosing and resolving hardware problems including specialized hardware such as point-of-sale terminals, building controllers, laundry machine interface devices, OR parking ticket issuing hand-held terminals; configuring and updating system and application software; and tracking down data and communication issues. NATURE AND SCOPE: Internal contacts include faculty, staff, and students. External contacts include vendors, contractors, and the general public.

Requirements

Bachelor’s degree in Computer Science, Information Technology or closely related field and one year relevant experience; or equivalent combination of a total of five (5) years combined relevant education and experience.
Knowledge of TCP/IP, networking, and related technologies.
Advanced knowledge of the Microsoft Windows Operating system.
Ability to develop plans for resolving and implementing technical and operational problems.
Ability to work independently, to plan and prioritize activities that may span several locations on campus.
Ability to identify and resolve technical problems due to complex system interfaces.
Competence in both oral and written English to communicate clearly and concisely.
Ability to operate in an office environment and in the field (various locations across all campuses of Howard University).
Ability to establish and maintain effective and harmonious work relations with faculty, staff, students, and the community.

Responsibilities

Provides technical support for various hardware used across Auxiliary Enterprises including point-of-sale terminals, printers, laptops, desktop computers, cameras, card readers, scanners, contactless readers, monitors, kitchen-display systems, time clocks, building/laundry controllers, building/laundry readers, point-of-sale terminals, peripherals, and other equipment used by contractors and employees in Auxiliary Enterprises.
Provide Tier-1 support for Dining Service point-of-sale terminals and peripherals.
Level Review diagnostics and assess the functionality and efficiency of systems.
Work with system providers in the support of various applications.
Work with Howard University ETS to Implement, enforce and support security measures.
Monitor security certificates and company compliance with requirements.
Monitor systems to ensure they are operating as expected.
Provide technical support to Auxiliary Enterprises contract staff and troubleshoot computer systems and peripheral equipment used by Auxiliary Enterprises contractors.
Install and update company software and hardware as needed.
Anticipate and make recommendations regarding the replacement or updating of computer items.
Assist with installation, upgrades, and the disposal of IT-related products.
Coordinate with ETS and off-prem/cloud-based vendors to ensure that Auxiliary Enterprises systems and data are backed up and back-ups are verified and able to be restored when necessary.
Assemble, install, and configure systems and components per vendor specifications BUT within the policies, procedures, and best practices of Howard University, HU Enterprise Technology Services, and Auxiliary Enterprises.
Stay updated regarding the knowledge and skills needed to keep up with rapid advancements in computer technology.
Maintains logs of activities and completed work and provides reports to the Sr. Director. Specifically, Laundry System Status and the Auxiliary Enterprises IT Asset List. Additional logs may be assigned.