IT Support Specialist Temporary
About The Position
Association of Washington Cities (AWC) is recruiting a full-time temporary IT Support Specialist to join our dynamic and customer orientated team. This temporary position is expected to run from July through August 31, 2026. This position provides Tier 1 IT support to internal customers and ensures proper workstation setup and operation so end users can complete business tasks. Responsibilities include receiving, prioritizing, and resolving help requests, escalating incidents as needed. Issue resolution may involve diagnostic tools and hands-on desktop support provided in person or remotely. The position also supports staff with data entry projects in enterprise systems as needed. Founded in 1933, AWC is a private, nonprofit, nonpartisan organization, which provides a wide array of services to cities and towns in the State of Washington. AWC builds connections between our state’s diverse cities and towns, while providing our members with the support needed to thrive through delivery of data-driven education, nationally recognized pooling programs, and nonpartisan advocacy. AWC is a vibrant, fast-paced organization supported by 70 employees who are passionate about serving our members. We have a diverse team with subject matter expertise in various areas. AWC welcomes applicants from all backgrounds. We value the unique views, backgrounds, experiences, expertise, and potential of all our employees. We are committed to following our core values of collaboration, equity, innovation, integrity, and respect.
Requirements
- Associate degree in computer science or related field; or 1 year of service desk experience.
- Knowledge of basic computer hardware including desktops and laptop computers, printers, copiers, and smartphones.
- Experience supporting Microsoft Windows 10/11 desktop operating system.
- Experience with Microsoft 365 applications, including SharePoint, Outlook, Teams, and OneDrive; Edge or Chrome browsers; and Adobe Acrobat, and Zoom.
- Excellent written, verbal, and interpersonal communication skills, including active listening, effective questioning, rapport-building, and the ability to explain technical information in user-friendly language.
- Proficient data entry skills and attention to detail.
- Ability to conduct research into a wide range of computing issues and quickly absorb, retain, and apply new information.
- Highly self-motivated and detail oriented, with strong analytical and problem-solving abilities.
- Strong interpersonal skills and proven ability to work independently and collaboratively with cross-functional teams.
- Demonstrated punctual and reliable attendance
- Candidates must be eligible to work in the United States.
- All offers of employment are contingent on authorization for employment in the United States, criminal background check, reference checks, and required education/credential verification.
Responsibilities
- Serve as a first point of contact for Tier 1 support requests received by phone, e-mail, chat, and in person, and deliver courteous, timely, and effective support.
- Build rapport and elicit problem details from support desk customers.
- Apply diagnostic tools to aid in troubleshooting.
- Assist with basic connectivity issues, including Wi-Fi, printing, browser, and remote access problems, and escalate more complex issues as needed.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Organize and maintain technology inventory as needed under supervisor direction.
- Complete data entry projects or tasks as assigned by supervisor within enterprise systems.
- Provide support for internal meetings.
Benefits
- Employees accrue four hours of paid sick leave for every semi-monthly pay period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
