IT Support Specialist

Collegis Education•St. Paul, MN

2d•Onsite

About The Position

In this role, you’ll provide hands-on technical support that keeps campus systems running and students, faculty, and staff connected. This role exists to deliver reliable IT support by troubleshooting issues, maintaining systems, and ensuring a seamless user experience.

Requirements

Minimum 2 years’ experience supporting Windows and Mac operating systems in a corporate environment
Knowledge of Windows desktop operating systems and office applications
Experience with Active Directory, Google Workspace, and Office 365 administration
Ability to provide after-hours support when needed
Strong communication, organization, and problem-solving skills
Ability to work independently and within a team environment

Nice To Haves

Experience supporting Google Workspace, AV, Networking, and Application platforms
Additional experience with Active Directory and Microsoft 365, including InTune
Two-year degree or higher is preferred or equivalent work experience
Technical certificates desired
ITIL Knowledge

Responsibilities

Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved
Ensure productivity metrics are achieved and standardized processes are followed
Ensure professional and courteous communication is maintained in all interactions, including face-to-face, over the phone, via email, and chat correspondence
Adhere to and enforce company and client information security policies
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Provide technical support across Windows, Mac, software, networking, and AV environments
Own and resolve support requests end-to-end, ensuring timely and complete resolution
Proficient in using ITSM ticketing systems
Deliver professional, timely communication across all channels
Meet performance metrics and follow standardized processes
Support user accounts in Active Directory and Microsoft 365
Troubleshoot networking and telecom issues with support from network teams
Manage IT assets, including inventory, deployment, and decommissioning
Set up and support AV for meetings and events
Contribute to documentation, SOPs, and knowledge base updates
Provide escalated and after-hours support as needed
Partner with cross-functional IT teams to support broader needs
Adhere to information security policies and protect company data