IT Support Specialist

Emergency University • New York, NY

1d

About The Position

We are seeking an experienced IT Support Specialist to join our growing team. The ideal candidate will have a strong technical background and a passion for providing exceptional customer service. As an IT Support Specialist, you will be responsible for maintaining and troubleshooting our systems and providing technical support to our employees and clients.

Requirements

• Bachelor's degree in Computer Science, Information Technology or related field
• 2+ years of experience in a technical support role
• Strong knowledge of Windows and Mac operating systems
• Experience with network troubleshooting and administration
• Familiarity with virtualization technologies (VMware, Hyper-V)
• Excellent problem-solving and communication skills
• Ability to work independently and in a team environment
• Strong attention to detail and ability to prioritize tasks

Nice To Haves

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus

Responsibilities

• Provide technical support to employees and clients via phone, email, and in person
• Troubleshoot and resolve hardware, software, and network issues
• Install and maintain computer systems, servers, and networks
• Perform regular system updates and backups
• Monitor system performance and identify potential issues
• Create and maintain technical documentation and user guides
• Train employees on the use of new hardware and software
• Collaborate with IT team to develop and implement new systems and technologies
• Stay up-to-date with emerging technologies and industry best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level