IT Support Specialist
Trellix•Frisco, TX
•Onsite
About The Position
Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment. Participate in hardware/software projects and deployment plans. Analyze work group systems and recommend solutions. Execute production processes. Perform/manage changes to servers/environment. Manage virus protection procedures on server. Drive day to day business needs by managing processes and/or workflow. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgement.
Requirements
- Windows 10, OSX, Mobile Devices (Android, iOS)
- Experience in a helpdesk ticketing environment
- Google Suite/ MS Office
- Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management.
- Google Applications - Documents, Sheets, Slides; Office 365 Applications - Word, Excel, PowerPoint, Outlook
- Excellent customer service experience
- Enthusiastic and a 'can-do' attitude.
Responsibilities
- Distribution, installation, operations, and troubleshooting of site distributed computing environment.
- Participate in hardware/software projects and deployment plans.
- Analyze work group systems and recommend solutions.
- Execute production processes.
- Perform/manage changes to servers/environment.
- Manage virus protection procedures on server.
- Drive day to day business needs by managing processes and/or workflow.
- Respond to customer/client requests or events as they occur.
- Develop solutions to problems utilizing formal education and judgement.
Benefits
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
