IT Support Specialist (103293)
About The Position
The IT Support Specialist is responsible for maintaining and administering computer networks and related computing environments, including computer hardware, systems software, application software, and all configurations. This role involves supporting Windows 11 fat clients and WYSE Thin OS thin clients, with proficiency in Active Directory 2016 and Entra ID. The specialist will also provide support for medical applications, including password resets, account permissions, and troubleshooting printing issues. A strong understanding of TCP/IP networks and phone systems is required, along with experience in laptop and desktop computer imaging, setup, and configuration. The role demands the ability to communicate complex technical issues effectively to both technical and non-technical audiences. Responsibilities include the creation and upkeep of computer images for standardized configurations, generating technical support documentation for tech and user knowledge bases, and documenting incidents and requests according to ITIL standards. Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.) is expected. The specialist will provide Level 1 local and remote support for computer systems, software, and hardware issues, investigate error messages, and determine resolutions, including reinstalling programs or replacing files. Maintenance of the phone system includes resetting passwords, updating workstation extensions, monitoring queue logins, maintaining supervisor rights, and monitoring IP phone quality. The role is responsible for setting up, maintaining, and supporting all branch locations, including new sites and users, and managing all hardware and software installations and configurations. The IT Support Specialist will act as the point of contact for vendor support and troubleshooting and must maintain a HIPAA compliant work environment. Key technologies include AD setup and maintenance, VoIP phone and fax support, email setup and maintenance, DNS/DHCP, antivirus support, server backups, and user access rights. The position requires adherence to all safety policies and procedures while supporting a culture of high quality and great customer service.
Requirements
- 2-4 years information technology, computer science or related field experience
- Minimum 2 years supporting PC’s and servers in an enterprise environment
- Experience with MS Windows 11, Server 2016+, MS Office Suite, IP networks and subnets, active directory accounts and GPO, Network and USB printers/scanners, Login batch files
- Ability to work under time restraints and pressure while maintain accuracy and quality of work
- Proficient in Microsoft Operating Systems and Applications (Windows, Windows Server, Office)
- Exceptional analytical and logical troubling shooting skills for Computer and Network issues
- Windows Server Administration (Active Directory, DNS, File, User provisioning, Printing)
- Hardware and Software provisioning (Imaging, Machine setup/build, software installation, troubleshooting)
- MS Exchange / Outlook support
- Network Infrastructure Administration (Firewall, IP Addressing, Monitoring, Security, Switches, Wireless)
- Storage and Disaster Recovery Knowledge
- Customer-focused with excellent written, listening and verbal communication skills
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling
- Specialty knowledge of systems relating to job function
- General understanding of HIPAA guidelines
Nice To Haves
- A+, Net+ or Serv+ certifications strongly preferred
Responsibilities
- Support Windows 11 fat clients and WYSE Thin OS thin clients
- Proficiency with Active Directory 2016 and & Entra ID with the ability to adapt AD to meet business needs
- Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues)
- Overall understanding of TCP/IP networks and phone systems
- Laptop and desktop computer imaging, setup, and configuration
- Ability to communicate complex technical issues to both technical and non-technical audiences
- Creation and upkeep of computer images to ensure standardized configurations across systems
- Generate technical support documentation, contributing to both the tech and user knowledge bases
- Document incidents and requests according to ITIL standards
- Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.)
- Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors
- Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality
- Documents, tracks and monitors user issues to ensure proper resolution and tracking
- Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration
- Be the point of contact for vendor support and troubleshooting
- Maintain a HIPAA compliant work environment
- Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
- Performs other duties that may be necessary or in the best interest of the organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
