IT Support Specialist, Information Technology

Lipscomb University•Nashville, TN

About The Position

The IT Support Specialist is responsible for supporting the end user computing environment for Lipscomb University. These responsibilities include resolving hardware issues related to endpoints, computer peripherals, such as printers, scanners, hard drives, monitors, etc., and providing assistance concerning installation and updating of software. Typical Duties: Support the Apple MacOS environment including: Utilize Jamf and other management tools to deploy and manage endpoints in multiple user scenarios. Determine needs and quote and procure computers and peripherals from various vendors. Coordinate delivery and reconcile transactions using expense management software. Work with users to deliver and setup new computers and peripherals, transfer data, install and/or update software, troubleshoot existing setups, and encourage good computing behaviors and backup strategies. Engage with departments to find solutions to incorporating specialized equipment including scanners, touchscreens, multimedia gear, and lab equipment in a Mac environment. Utilize ticketing software to manage requests and communicate with users and colleagues on the status of issues. Manage the availability of and keep track of loaner equipment including laptops, power supplies, and adapters. Maintain spreadsheets and utilize asset management software to accurately report the life cycle of assets. Create and maintain documentation related to information and processes related to job duties. Knowledge and use of Microsoft Office 365 and Google Workspace are important. Work collaboratively with staff members of other departments across the university. Other duties as assigned.

Requirements

Knowledge and use of Microsoft Office 365
Knowledge and use of Google Workspace

Responsibilities

Support the end user computing environment
Resolve hardware issues related to endpoints and computer peripherals
Provide assistance concerning installation and updating of software
Support the Apple MacOS environment
Utilize Jamf and other management tools to deploy and manage endpoints
Determine needs and quote and procure computers and peripherals from various vendors
Coordinate delivery and reconcile transactions using expense management software
Work with users to deliver and setup new computers and peripherals, transfer data, install and/or update software, troubleshoot existing setups, and encourage good computing behaviors and backup strategies
Engage with departments to find solutions to incorporating specialized equipment in a Mac environment
Utilize ticketing software to manage requests and communicate with users and colleagues on the status of issues
Manage the availability of and keep track of loaner equipment
Maintain spreadsheets and utilize asset management software to accurately report the life cycle of assets
Create and maintain documentation related to information and processes related to job duties
Work collaboratively with staff members of other departments across the university
Other duties as assigned