Information Technology Support Specialist

Schwebel Baking Company•Youngstown, OH

About The Position

Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day. General Position Summary: We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel’s business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company’s computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department. What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT.

Requirements

Bachelor’s degree in computer science, Information Technology or other related field.
Experience in an office environment, preferably in a manufacturing company
Thorough understanding of Windows 7, 10, 11 operating systems.
Demonstrate work experience configuring PC’s, printers, networks, and related troubleshooting.
Working Knowledge on configuring Routers.
Effectively communicate with non-technical persons, both oral and written
Ability to flex shifts where needed in addition to weekends as needed.
Must be able to work in and around operating equipment in a manufacturing environment.
Must be able to stand, walk, and sit for a combined 8 or more hours a day.
Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally.
Ability to work from/travel to remote locations as needed.
The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in).
After hour on call approximately every 4 wks.

Responsibilities

Provide IT support to end users, resolving user requests and completing tasks in a timely manner.
Manage Microsoft Office 365 Exchange.
Assist/configure and install desktop (or laptop) applications as needed.
Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets.
Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades.
Provide technical and administrative support for company phone systems, voicemail, and all related equipment.
Manage company route accounting Mobile devices using Knox (MDM) software.
Install/support and manage the company POS system including software, computers, and credit card terminals.
Manage/support Company shipping department finger scanners and mobile devices.
Install/support company TVs and Camera systems.
Perform computer room operation on an IBM ISeries once a week and during vacation fill in.
Maintain IT asset lists and maintenance logs.
Assist in preparation of technical documentation; Provide user instructions.