Information Technology Support Specialist

Alliance Credit Union • Hazelwood, MO

15h

About The Position

Information Technology Support Specialist Alliance Credit Union is a leader in the greater St. Louis area financial community, providing the best in service and rates to our members. At Alliance Credit Union, our people are our greatest differentiator and have a competitive advantage in the markets we serve. We are all united in delivering the best experience for our members. We work together each day to foster an inclusive workplace culture where all our employees feel respected and valued and have an opportunity to contribute to the Credit Union's success. You will never be just a number at Alliance! In addition to our amazing culture, we offer: Competitive pay and yearly merit increases Full benefits package including medical (as low as $12/week), dental, and vision. HRA & FSA Employer paid life insurance and disability benefits (STD & LTD) 401K with an 8% employer match 11 paid Holidays Generous PTO (starting at 15 days per year) and 2 service days per year. An Employee Assistance Program (EAP) Annual bonuses up to 9% (up to $4680 @ $25/hour) Employee events, birthday celebrations, and much more! Position Overview: Alliance Credit Union is seeking a detail-oriented and service-focused IT Support Specialist to support the daily operation, security, and reliability of our technology systems. This role serves as the first point of contact for IT support, providing troubleshooting assistance to staff while maintaining and improving hardware, software, and network resources. The ideal candidate is proactive, dependable, and technically capable, with a strong commitment to delivering excellent internal service. This individual enjoys working with others, builds positive and collaborative relationships across departments, communicates clearly and patiently, and serves as a trusted, approachable resource for team members while safeguarding credit union systems and data.

Requirements

• Strong troubleshooting and problem-solving skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work independently while collaborating effectively with a team
• Basic knowledge of computer hardware, software, and network systems
• Associate’s degree or higher in a technology-related field or equivalent experience required
• Integrity and reliability
• A friendly, can-do attitude with a passion for helping others
• Commitment to teamwork, professionalism, and continuous growth (always seeking opportunities to learn, improve, and embrace change)
• Ability to stay calm and empathetic when resolving issues
• Consistent attendance and a positive, proactive mindset
• Ability to lift and move medium to heavy equipment
• Willingness to obtain IT certifications if needed
• Valid driver’s license and ability to travel to all Alliance Credit Union locations
• Commitment to maintaining confidentiality and information security

Nice To Haves

• Script writing experience preferred

Responsibilities

• Provide first-line technical support by monitoring, responding to, resolving, or escalating IT support tickets within established service levels.
• Install, configure, upgrade, and maintain computer hardware, software, peripherals, and related equipment.
• Create, modify, and maintain employee network access and system permissions in accordance with security policies.
• Support core systems, telecommunications networks, phone systems, and PC connectivity.
• Maintain accurate documentation, databases, system libraries, and inventory of IT equipment and supplies.
• Assist with researching, planning, and implementing new technologies to improve operational efficiency and member access.
• Notify IT leadership of system issues, vulnerabilities, upgrades, or repair needs.
• Travel to Alliance Credit Union locations as needed and operate a credit union–owned or personal vehicle when required.
• Assist the AVP of IT with projects and other duties as assigned.

Benefits

• Competitive pay and yearly merit increases
• Full benefits package including medical (as low as $12/week), dental, and vision
• HRA & FSA
• Employer paid life insurance and disability benefits (STD & LTD)
• 401K with an 8% employer match
• 11 paid Holidays
• Generous PTO (starting at 15 days per year) and 2 service days per year
• An Employee Assistance Program (EAP)
• Annual bonuses up to 9% (up to $4680 @ $25/hour)
• Employee events, birthday celebrations, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree