IT Desktop Support Specialist | Information Technology Division
About The Position
The Attorney General Andrea Joy Campbell’s Office is looking for a highly motivated individual to join the Information Technology Division as an IT Desktop Support Specialist. The IT Desktop Support Specialist is a detail-oriented and customer-focused member of our technology team. This role is responsible for providing frontline support to employees, ensuring smooth onboarding and offboarding processes, managing IT assets, and resolving technical issues in a Windows 11 and Microsoft 365 environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to IT service delivery.
Requirements
- Associate or bachelor’s degree in information technology or related field or equivalent experience.
- A minimum of zero to three (0–3) years of experience in IT desktop support or help desk role.
- Knowledge of Windows 11 operating system and Microsoft 365 applications.
- Basic understanding of cybersecurity principles and incident response.
- Excellent problem-solving, organizational, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Nice To Haves
- Familiarity with IT asset management practices and ticketing systems, preferred.
- Knowledge of endpoint management tools (e.g., Intune, SCCM), preferred.
- Exposure to ITIL practices and service desk workflows, preferred.
- CompTIA A+, Network+, or Security+ certification, a plus.
Responsibilities
- Set up and configure new user accounts, devices, and software.
- Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval.
- Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
- Provide Tier 1 support for hardware, software, and network issues, escalating when necessary.
- Prepare, image, and deploy laptops, desktops, and peripherals to end users.
- Maintain inventory of IT equipment and ensure timely replacements or upgrades.
- Troubleshoot and resolve common desktop, application, and connectivity problems.
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Assist with tracking and maintaining IT assets in the asset management system.
- Ensure accurate documentation of equipment assignments and returns.
- Monitor and respond to basic security alerts and incidents.
- Educate users on security best practices and assist with password resets, MFA, and phishing reports.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
