IT Support Specialist

Penn State University • Ferguson Township, PA

1d • Onsite

About The Position

We are searching for an experienced, detail-oriented, and customer service focused IT Support Specialist to join our Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) at Penn State. The PLM CAD Tools Team works in collaboration with ARL Research Offices to support the management of research and engineering data via Siemens Teamcenter and a suite of engineering design tools. ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply. You will: Provide technical support to users for CAD software packages and Siemens Teamcenter PLM Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; escalate as necessary Participate in maintenance, implementation, troubleshooting, and support for applications and servers Provide appropriate access to applications, systems, and data Provide guidance and inform of policies/procedures to users, including training as necessary Implement security policies and protocols Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation Contribute to documentation of incidents, internal processes/procedures, and training manuals Assist in tracking and maintaining hardware and software inventory; interact with vendors May supervise a growing staff, including hiring, development, and performance management

Requirements

• Oracle databases and application servers (e.g., Apache Tomcat)
• Helpdesk ticketing systems (e.g., Atlassian Jira)
• Strong analytical skills to achieve results when diagnosing and resolving technical issues
• Successful experience following established protocols and security procedures
• Success in environments where various forms of communication and organizational skills were crucial to be effective

Nice To Haves

• Associate’s degree in computer or specialized technology
• CAD tools and PLM systems (e.g., Siemens Teamcenter)
• VMWare and virtual machine management
• Microsoft Office Product Suite – Excel, Word, Powerpoint, Project, Visio
• Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required

Responsibilities

• Provide technical support to users for CAD software packages and Siemens Teamcenter PLM
• Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; escalate as necessary
• Participate in maintenance, implementation, troubleshooting, and support for applications and servers
• Provide appropriate access to applications, systems, and data
• Provide guidance and inform of policies/procedures to users, including training as necessary
• Implement security policies and protocols
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Contribute to documentation of incidents, internal processes/procedures, and training manuals
• Assist in tracking and maintaining hardware and software inventory; interact with vendors
• May supervise a growing staff, including hiring, development, and performance management

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees