IT Support Specialist
About The Position
The IT Support Specialist will serve as an escalation point for complex technical issues across endpoints, servers, and infrastructure. This role involves troubleshooting and resolving issues related to Windows OS, applications, enterprise endpoints, Microsoft 365 services (Exchange, Teams, SharePoint), and identity/access management (Entra ID / Active Directory). The specialist will perform root cause analysis, provide remote and on-site support, and manage network infrastructure including switches, VLANs, routing, segmentation, wired and wireless networks, and firewall configuration. Support will extend to hybrid infrastructure spanning on-prem systems, data center equipment, and Azure cloud networking. The role also includes server and virtualization management (Windows Server, Linux, Hyper-V), cloud platform administration (Microsoft 365, Azure, Intune), cybersecurity enforcement, backup and disaster recovery management, automation through scripting (PowerShell preferred), and maintaining comprehensive documentation. Additionally, the IT Support Specialist will assist with IT projects and collaborate with various teams.
Requirements
- Strong hands-on experience with Networking (TCP/IP, VLANs, switching, WiFi, firewalls)
- Strong hands-on experience with Windows Server and desktop environments
- Strong hands-on experience with Virtualization (Hyper-V preferred)
- Strong hands-on experience with Microsoft 365 administration
- Strong hands-on experience with Azure cloud services
- Strong hands-on experience with Microsoft Intune / Endpoint Management
- Experience with backup and recovery solutions
- Solid understanding of cybersecurity principles and best practices
- 5+ years in IT support, infrastructure, or systems administration
- Proven experience troubleshooting complex, multi-system issues
- Experience in hybrid environments (on-prem + cloud)
- Strong analytical and problem-solving skills
- Ability to work independently with minimal supervision
- High attention to detail and documentation discipline
- Excellent communication skills (technical and non-technical)
- Ownership mindset—drives issues to resolution
Nice To Haves
- Microsoft certifications (Azure, M365, Security)
- Network certifications (CCNA or equivalent)
- Experience with PowerShell scripting and automation
- Experience with Security tools (Defender, SIEM, endpoint protection)
- Experience with ERP systems (e.g., Epicor/Kinetic)
- Exposure to manufacturing or production environments
Responsibilities
- Serve as escalation point for complex technical issues across endpoints, servers, and infrastructure
- Troubleshoot and resolve issues involving Windows OS, applications, and enterprise endpoints
- Troubleshoot and resolve issues involving Microsoft 365 services (Exchange, Teams, SharePoint)
- Troubleshoot and resolve issues involving Identity and access issues (Entra ID / Active Directory)
- Perform root cause analysis and implement long-term solutions
- Provide remote and on-site support across corporate and production environments
- Troubleshoot and maintain network infrastructure including switches, VLANs, routing, and segmentation
- Troubleshoot and maintain wired and wireless (WiFi) networks
- Troubleshoot and maintain firewall configuration and monitoring
- Diagnose performance issues, latency, outages, and connectivity problems
- Support hybrid infrastructure spanning on-prem systems and data center equipment
- Support hybrid infrastructure spanning Azure cloud networking (VNets, VPNs, NSGs)
- Assist in network design improvements and optimization
- Support and maintain Windows Server and Linux systems
- Support and maintain Hyper-V virtual environments
- Perform system provisioning, patching, and lifecycle management
- Monitor server performance and availability
- Assist with infrastructure upgrades and migrations
- Administer and support Microsoft 365 tenant (Exchange Online, Teams, SharePoint)
- Administer and support Azure services (compute, networking, identity, RBAC)
- Administer and support Microsoft Intune (device enrollment, policies, compliance, endpoint security)
- Troubleshoot identity synchronization and access issues
- Support conditional access, MFA, and device compliance policies
- Enforce and support security best practices for endpoint protection (Defender, third-party tools)
- Enforce and support security best practices for firewall rules and network segmentation
- Enforce and support security best practices for vulnerability remediation and patching
- Monitor systems for security threats and anomalies
- Participate in incident response and remediation efforts
- Ensure adherence to company security policies and standards
- Manage and support backup platforms (e.g., Veeam, cloud backups)
- Perform backup validation and restore testing
- Support disaster recovery procedures and failover scenarios
- Ensure data integrity across systems and platforms
- Develop and maintain scripts (PowerShell preferred) to automate routine tasks
- Identify opportunities to reduce manual effort and improve efficiency
- Leverage AI tools (including Microsoft Copilot) to enhance IT operations
- Contribute to system standardization and documentation
- Maintain accurate documentation of systems, configurations, and processes
- Maintain accurate documentation of troubleshooting steps and resolutions
- Contribute to internal knowledge base and standard operating procedures
- Assist with IT projects (ERP, infrastructure upgrades, cloud migration)
- Work collaboratively with engineering, operations, and leadership teams
- Provide technical input on system design and architecture decisions
- Other duties as assigned
Benefits
- Health, dental, vision, and life insurance
- 401(k)
- Paid time off
- Opportunities for advancement
- On-the-job training
- Employee assistance program (EAP)
- Employee discount program
- Employee referral program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
