IT Support Specialist
About The Position
Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist , you’ll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You’ll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You’ll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work.
Requirements
- 3+ years of IT support or systems administration experience in a fast-paced tech environment.
- Strong understanding of networking, endpoint management, and system security.
- Proficiency with Google Workspace administration and modern collaboration tools.
- Experience troubleshooting both hardware and software issues across multiple platforms.
- Excellent communication and problem-solving skills with a proactive, customer-first mindset.
- Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems.
- BS degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Nice To Haves
- Experience with scripting or automation tools (Python, Bash, or PowerShell).
- Familiarity with identity management systems like Okta or Azure AD.
- Interest in AI tools, data workflows, or supporting teams that build AI-driven products.
Responsibilities
- Provide frontline IT support for employees across Windows and macOS environments.
- Troubleshoot hardware, software, and network issues to ensure minimal downtime.
- Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
- Maintain and optimize company systems such as Google Workspace, Slack, and security tools.
- Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
- Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring.
- Contribute to IT process documentation and help scale support operations as the company grows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
