IT Support Specialist

Anaconda•Austin, TX

2d•Remote

About The Position

Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical. We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority.

Requirements

3+ years of experience in end user IT support, including employee onboarding, offboarding, and inventory management
Experience supporting macOS, Windows, and Linux or any combination of these operating systems
Proficiency with mobile device management (MDM) platforms and inventory management systems
Daily use of AI tools – whether that's drafting documentation, running down a troubleshooting path faster, or triaging a ticket queue. Not just awareness of AI; it's part of how you work
Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments
Demonstrated ability to work independently in a lean team with minimal oversight

Nice To Haves

You're someone teammates want to work with – steady when things are hectic, generous with your knowledge, and genuinely invested in the team doing well
You've mentored or trained a teammate, or taken ownership of improving a broken process without being asked
You have experience managing onboarding or offboarding during company acquisitions or rapid growth periods
You're comfortable with server operating systems, virtualization, or containerization tools like Docker or Kubernetes
You go beyond basic AI tool usage – you've built prompts, workflows, or automations that saved your team real time, and you can show your work
You've worked at a fast-paced startup where you had to figure things out as you went and prioritize under pressure
You have experience in an open-source, AI, or data science company where technical users expect fast, knowledgeable support
You embody our values: 'Curious by Default', 'Build Together', 'Own It', and 'Lead with Guts and Heart', and our behaviors: Clarity, Care and Candor
You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Responsibilities

Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
Use AI tools to speed up troubleshooting, documentation, and ticket triage
Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity
Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions