IT Support Specialist
About The Position
Hazelett is seeking an IT Support Technician to join their Information Technology team. This role will provide day-to-day technical support for employees across the organization, ensuring technology systems remain reliable, secure, and efficient. The IT Support Technician will be the first point of contact for IT support, assisting with desktops, laptops, printers, mobile devices, Microsoft 365, business applications, and other technology systems. This position is ideal for someone who enjoys solving problems, delivering excellent customer service, and working in a collaborative manufacturing environment.
Requirements
- Experience providing technical support in an IT support or help desk environment.
- Strong troubleshooting and problem-solving abilities.
- Experience supporting Microsoft Windows, Microsoft 365, and Active Directory.
- Familiarity with networking fundamentals such as TCP/IP, DNS, and DHCP.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong organizational skills with the ability to prioritize multiple tasks.
- A customer-focused attitude and commitment to providing exceptional service.
- Ability to quickly learn new technologies and adapt to changing business needs.
- Flexibility to occasionally work evenings or weekends when required.
- Ability to work independently while collaborating effectively with a team.
Responsibilities
- Serve as the first point of contact for employee IT support requests.
- Troubleshoot hardware, software, printer, mobile device, and workstation issues.
- Configure, install, and deploy new computers, peripherals, and software.
- Support Microsoft Windows, Microsoft 365, Active Directory, and related business applications.
- Assist with user account administration, permissions, and access management.
- Document technical solutions, procedures, and system configurations.
- Assist with system backups and data recovery processes.
- Test new software releases and recommend improvements.
- Follow IT security policies and help maintain a secure technology environment.
- Escalate complex technical issues to senior IT staff when appropriate.
- Provide outstanding customer service while supporting employees throughout the organization.
Benefits
- 24 medical coverage plans with Hazelett paying 100% of premiums for most plans.
- Hazelett pays 100% of Dental Premiums.
- Life, AD&D, Short-Term Disability Insurance.
- Matching 401k after 90 days.
- 9 Company Holidays.
- 4 weeks of paid time off.
- On-site Athletic Trainer.
- Free use of company beach on Malletts Bay.
- Boat mooring at a discounted price.
- Opportunities for growth and skill development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
