IT Support Specialist

Marmon Holdings, Inc. • Pearl, MS

31d • Hybrid

About The Position

Marmon Industrial Energy and Infrastructure is seeking an IT Support Specialist to join their manufacturing team. This role reports to the Helpdesk Team Leader and requires a hands-on individual comfortable working on the shop floor to ensure systems run efficiently. The company is part of Marmon Holdings, a global industrial organization backed by Berkshire Hathaway, and emphasizes making a positive impact, providing diverse learning opportunities, and fostering an empowering culture.

Requirements

• 2–4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment.
• Hands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking.
• Strong problem-solving skills with the ability to communicate effectively with non-technical users.
• Self-motivated, customer-focused, and comfortable taking ownership of issues.
• Highly organized with the ability to prioritize in a fast-paced environment.
• Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issues.

Nice To Haves

• Experience with ERP systems in a manufacturing environment.
• Familiarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems.
• Exposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administration.
• Experience working cross-functionally with production teams, operations, or external vendors in an industrial setting.

Responsibilities

• Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in-person, and remote tools.
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi-Fi/VPN, with a focus on minimizing production downtime.
• Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments.
• Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues.
• Manage helpdesk tickets, prioritize based on business impact, and escalate as needed.
• Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure.
• Document issue resolutions and create user guides or quick reference materials to reduce recurring problems.
• Assist with IT onboarding/offboarding, software deployments, and small-scale projects such as system upgrades or device rollouts.
• Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed