IT Support Specialist - TS/SCI with Polygraph

GD Information Technology • McLean, VA

1d • Onsite

About The Position

Transform technology into opportunity as a IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a IT Support Specialist joining our team.

Requirements

• 5 + years of related experience
• TS/SCI with Polygraph clearance
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 3+ years of related Security Clearance Level: TS/SCI with Polygraph
• Demonstrated experience in IT support or help desk roles
• Demonstrated experience in providing remote desktop support to resolve critical IT-related issues
• Demonstrated experience troubleshooting Tier 2 technical issues
• Demonstrated experience deploying and testing hardware and software
• Demonstrated experience leading Tier 2 technical deployments and training resources for rollout
• Demonstrated experience using an enterprise ticketing system
• Demonstrated experience providing superior customer service and support
• Demonstrated experience resolving technical issues efficiently
• Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics.
• Demonstrated experience providing strong customer service and problem solving.
• Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues.
• Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype.
• Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements.
• Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans.
• Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience in providing remote desktop support to resolve critical IT-related issues.
• Demonstrated experience in answering user’s inquiries regarding computer software and hardware operation to resolve problems.
• Demonstrated experience in using enterprise tools to document and track incident tickets.
• Demonstrated experience working in a team environment and with all levels of management.

Nice To Haves

• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsors enterprise IT incident ticketing tool.

Responsibilities

• Provide Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics.
• Provide strong customer service and problem solving.
• Interact with the appropriate service providers to resolve IT systems, connectivity, and network issues.
• Support VTC to include but not limited to Microsoft Teams, WebEx, and Skype.
• Provide mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements.
• Work across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans.
• Provide support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition.
• Communicate complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Provide remote desktop support to resolve critical IT-related issues.
• Answer user’s inquiries regarding computer software and hardware operation to resolve problems.
• Use enterprise tools to document and track incident tickets.
• Work in a team environment and with all levels of management.
• Deploy and test hardware and software.
• Lead Tier 2 technical deployments and train resources for rollout.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level